IoM Energy confirms 'short pause' in gas disconnections for some customers

Statement read out in Tynwald

Isle of Man Energy has confirmed a 'short pause' in gas disconnections for some domestic Isle of Man customers who are in debt.

A statement was read out to Tynwald members this morning by the outgoing Office of Fair Trading Chair John Wannenburgh, who said the OFT would review how many claims have been lodged by customers over the issue.

IoM Energy says it will not cut off vulnerable consumers on its priority care register and will signpost those who're struggling to the right support.

Mr Wannenburgh says his organisation is continuing to seek answers on the matter, but emphasised the OFT is not a regulator:

This is the full statement read out in Tynwald:

Joint news release from Isle of Man Energy and the Isle of Man Office of Fair Trading - Pause in gas disconnections agreed following constructive talks

Isle of Man Energy has agreed to a short pause in gas disconnections for domestic customers who are in debt and struggling to pay their bills.

It follows constructive talks held yesterday between Isle of Man Energy and the Office of Fair Trading as well as a subsequent meeting with the Chief Minister Alfred Cannan MHK.

The pause will give time for the Office of Fair Trading to review a number of cases lodged by Isle of Man Energy customers who have raised concerns around disconnection.

Isle of Man Energy has also made a commitment not to disconnect vulnerable customers who are on the company’s Priority Care Register and to ensure those who may be struggling are signposted to appropriate support.

Isle of Man Energy has also committed to review and update its disconnection policy, which will be published shortly.

Isle of Man Energy and the Isle of Man Government will continue to monitor the situation closely and will meet again to review the developments.