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Don't hang on the 111 line urges gov't

Covid support service facing influx of calls

People wishing to report a positive result from a Lateral Flow Covid test are being urged not to clog up the 111 line by hanging on the phone.

It’s as the service is facing a large influx of calls, many for this reason.

Government says the best approach, if you can't get through, is to hang up and call back later, rather than holding on or making repeated calls.

The home-testing kits are being handed out at community pharmacies for close contacts of people who've tested positive for coronavirus.

They come in packs of seven, the maximum allowed per person, though government says the majority of people have been demanding multiple packs.

People are once again being urged to treat store staff with respect.

Meanwhile, those whose LFD tests return positive are told to stay home, self-isolate and be patient with the 111 line.

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