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Bank staff gain dementia empathy

Santander International staff with Susan Walker, Alzheimer's Society IOM (front row, centre)

Charity's training offers team unique insights

Staff at Douglas-based Santander International have an extra string to their customer relations bow, after taking part in a unique training project.

Twenty-three members of the team at the bank's Prospect Hill office have become 'Dementia Friends', having completed a course run by the Alzheimer's Society Isle of Man,

During two sessions, they were taught how to help customers with the condition when they visit the branch or call on the phone, after gaining an insight as to what it's like to live with dementia.

The course was taught by the Society's Susan Walker who said: "Living with dementia can be very scary and accessing normal day-to-day services, such as visiting the bank, can be daunting." 

She added: "Training sessions like this give staff the confidence, knowledge and empathy to be able to better help these customers and thus give the person with dementia a better experience." 

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