The marketing director of Manx Telecom says it's listened to its customers before introducing a number of changes.
Among them, the company is making every effort to move users onto electronic billing and away from paper bills through the post.
On the other side, there will be a small increase in line rental charges.
Andy Bridson believes the company remains competative (audio file attached):
Andy Bridson was speaking to John Hines on Talking Heads.