Supporting those who need extra help
Barclays employees in the Isle of Man have undergone specialist training to help them look out for behaviour that may indicate a customer needs additional support.
It's after branch staff became concerned for the welfare of an elderly, regular customer, who had started to forget what they had come in for or repeated transactions.
The training has been given to all Barclays community bankers and other frontline employees to assist them in spotting the signs that a customer may need extra help.
It will assist with what's perceived as a growing problem - the number of customers made vulnerable by issues such as serious illness, dementia, mental health problems, learning difficulties and customers who have been a victim of financial fraud.
Employees are trained to notice customers’ changing circumstances, identify key concerns and provide the relevant support. They also learn about which organisations and charities they can refer customers to so they can get suitable assistance.
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