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Just two gas disconnection complaints to OFT since introduction of protection laws

Legislation preventing vulnerable customers from being cut off was brought in over the winter

Just two complaints have been made to the Isle of Man Office of Fair Trading by gas customers facing disconnection since new laws to protect vulnerable customers were brought in.

Cabinet Office Minister Kate Lord-Brennan told Tynwald this week that neither of those customers had been identified as vulnerable.

The legislation was progressed through the branches in one day in December last year in response to increasing concerns from those classed as vulnerable facing the threat of having their gas supply cut off.

Douglas North MHK John Wannenburgh was the chair of the Office of Fair Trading at that time, and says the protection were needed:

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