On Air After Hours Rhian Evans | 10:00pm - Midnight

Manx Telecom accused of deceiving customers

Competitor Sure claims MT is making millions extra per year on contract policy

Manx Telecom customers are being charged 'millions of pounds' extra per year, according to a rival provider.

It comes as UK communications regulator, Ofcom, wants new rules to notify mobile phone customers when their contracts are due to expire.

Sure say it's offered customers the chance to switch to a SIM-only tariff for the last 18 months, and has criticised MT for not doing the same.

Head of Consumer at Sure Mike Fawkner-Corbett accused Telecom of deceiving its customers:Manx Telecom denies the claims and has been approached for comment. In a statement, it says 'customers are notified' when an existing agreement is set to end.

Full statement below:

“We communicate with all our Pay Monthly customers and advise them when their existing mobile agreement is due to end. We offer them an opportunity to subscribe to our very latest Pay Monthly offers and smartphone deals. Customers are free to take one of our great value handset-included or SIM-only offers up to one month prior to the end of their current agreement. Customers reaching the end of their agreement are also free to switch onto Pay as You Go. They may also choose to continue with their existing handset on their current tariff. We are always flexible and transparent with our customers and strive to ensure they receive the best value service on the Island’s best 4G network.”

More from Isle of Man News