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MT: platform upgrade 'not gone to plan'

Firm's apology as 30,000 customers hit

Manx Telecom has apologised for problems which continue to beset its manx.net email platform.

Around 30,000 customers are affected, after a bug disrupted a planned migration to what MT billed 'an industry-leading email platform' last week.

The move followed six month of planning by MT specialists.

However, the company's admitting it 'has not gone as planned'.

A major glitch in the transfer of mailboxes saw some customers receive a deluge of deleted messages, but MT says new emails have not been lost.

A week on from the migration launch, the system is accessible but faulty.

MT's Chief Technical Officer Kevin Paige says the transfer poses a major logistical challenge:  

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