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HSBC introducing 'quiet hour' in Island branches

Measure aimed at helping customers with sensory sensitivities

HSBC is going to introduce a new measure on the Isle of Man to help those who may find it difficult to visit their local branches in person.

The bank has announced it will carry out a 'quiet hour' between 10.30am and 11.30am on Thursdays.

This, HSBC says, will support customers with sensory sensitivities such as autism, ADHD, dementia, anxiety and learning disabilities.

As part of the quiet hour, background noise in branches will be reduced by turning off radios, limiting phone noise and staff during those times will not proactively approach customers.

The bank's Head of Retail Distribution, Alistair Philp, says they want to 'make sure customers find our branches as inclusive and accessible as possible'. 

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