Sight Matters: Meet the Matrons

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In the latest episode of Sight Matters Matters, Bob Harrison is joined by two senior representatives from Manx Care to discuss patient experience, waiting times, and the renewed focus on nursing leadership across the Isle of Man.

Karen Maddox, Patient Experience Lead, explains how Manx Care is creating more opportunities for patients to share feedback — whether positive experiences or areas where improvements are needed. She addresses the ongoing challenges around waiting times following the pandemic and outlines the work being undertaken to improve capacity, streamline appointments, and explore more innovative approaches such as virtual consultations.

Helen Travis, Divisional Director for Nursing and Allied Health Professionals for Scheduled Care, also joins the conversation. Newly appointed to the Island, she speaks about returning to the fundamentals of care: ensuring patients feel safe, listened to and genuinely cared for. Her role reflects a strengthened emphasis on visible nursing leadership and accountability within services.

The discussion follows February’s Meet the Matrons events, where members of the public were invited to speak directly with senior nursing staff in informal settings across the Island. That initiative forms part of Manx Care’s wider commitment to engagement and transparency — themes that run throughout this episode.

This conversation offers insight into how patient voice, professional standards and leadership are shaping healthcare delivery on the Isle of Man today.