Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
MHKs agree to progress Bill removing Bishop's vote from Tynwald
It will now be signed by Tynwald members before receiving Royal Assent and being promulgated
Manx Utilities workers injured using cherry picker
One is continuing to receive treatment
Government adopts definition of antisemitism
Chief minister will take part in 'Candle in the Window' this evening
Douglas road shut due to falling roof tiles
Granville Street shut until Wednesday
