Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Businesses have until April to prepare for minimum wage increase
Treasury minister says meeting the living wage has been a goal for years
Infrastructure minister insists school buses will not be scrapped
Dr Michelle Haywood says some routes could become normal services, where capacity allows
Braddan Commissioners says social housing roof works doubled in costÂ
It was one of a number of issues discussed at its monthly public meeting
'No evidence' Isle of Man in recession, says treasury minister
Alex Allinson responds to concerns over GDP and GNP figures
