Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Joanna Simpson's killer denied parole
Her estranged husband is serving 24 years after killing her with a claw hammer
'Lessons need to be learned' from CEO role within Manx Care
MHK suggests accountability changes to health body's board
Equine influenza warning issued to Manx horse owners
Government urging vigilance as cases rise in the UK, despite no confirmed infection on Isle of Man
Burst water main sees classes suspended at UCM
All scheduled exams are still going ahead as planned
