Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Manx Care confirms investigation carried out into claims stroke patient assaulted at Noble's
'Concerns raised about the welfare or safety of patients are taken extremely seriously'
Former Manx Airlines boss 'concerned' over potential easyJet takeover
Airline agrees in principle to £5.7 billion takeover bid
Number of roads to close in preparation for King's visit
His Majesty King Charles III arriving on Tuesday (14 July)
Crown Dependencies to opt for coordinated approach to APP fraud framework
Joint announcement aims to set agreed future direction on matter
