Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Thresholds for first time buyers schemes need addressing, says commissioner
Comes after DOI commits to reviewing social housing eligibility
'Specialist training' for teachers delivering Sex Ed classes
It's hoped classes will be reintroduced to all Island schools by September
Lack of resources impacting charities registering with AG
Executive director of legal services says process has been 'onerous'
Ramsey Community Hub to install new bench made out of felled cherry tree
The tree was cut down last June due to rotting
Average time to answer 999 call remains at 1.5 seconds in March
Total radio transmissions from the emergency services stood at 111,681
Community service for Onchan man who was found asleep at wheel
23-year-old ordered to carry out 120 hours
