Couple left 'extremely disappointed' at wedding reception venue

Tom and Jessica got married on 13 June 

A couple who got married on the Isle of Man last month were left 'extremely disappointed' by the venue hosting their reception.

Manxman Tom Black and his wife Jessica wanted to showcase the beauty of the Island to their guests, who travelled from eight different countries, including Australia and America. 

But they claim poor service at Bradda Glen, now Samis at Bradda Glen, dampened the emotions they felt on the day. 

They tried contacting the owner following the event but were ignored:

The couple booked the venue with the previous owners and six months before the wedding was informed the business changed hands:

Jessica, who has only been on the Island once before, says she was 'captivated' by the beauty of the Island. 

"It was just a magical place for me and because it was so special to Tom, it of course became very special to me and so when we decided to get married on the Island, the one that really stood out to us was Bradda Glen because of the fact that we'd been on the walk around the head, passed the venue and up to Milner's Tower."

They added items they'd ordered were missing from tables or substituted.

"To jump to the dessert table, there were things one the dessert table which we hadn't ordered. We had this vision of a table that people could go up to rather than the dessert being dropped at your seat. The dessert table was just non-existent; it was just a load of desserts dropped on a table."

Jessica says despite them having a wonderful time with their guests, the overall service from the owner was disappointing:

They added they are trying their hardest not to have what happened dampen the emotions they felt on the day:

Since the Facebook post, Tom says, they've had others share their own experiences with the venue.

"We can't possibly in good faith recommend this venue to other couples wanting to get married there until things change. We're not trying to hurt the business; it's not revenge, we just expected some kind of acceptance and we simply didn't get it."

Samis at Bradda Glen have been contacted for a comment.