Isle of Man Energy to reopen customer service counter

Supplier to mark return of face-to-face offering next week

Isle of Man Energy is set to reintroduce a customer service counter, almost two years after it closed.

Its face-to-face office was shut in November 2023 with the supplier saying it was adapting to 'the changing needs' of its customers and investing more in its online and call centre offerings.

The company has announced today that it's office in Murdoch House on Douglas South Quay will reopen from next week, to allow customers to manage their energy accounts face-to-face.  

It says the move forms part of an improvement strategy, recognising the importance of supporting those who are unable to use digital or telephone services. 

The new counter service will open on Tuesday 16 September, with opening hours of 9am to 5pm Monday to Friday. 

Douglas Central MHK Chris Thomas will officially reopen the facility at midday on the day.

The energy supplier says: 'In addition to billing and payment issues, customers can also get advice on energy saving tips or book a free home energy consultation to ensure they can maximise their heating in the most cost-effective way as winter approaches. 

'Isle of Man Energy emphasises the importance of contacting the energy provider if customers are worried about their gas bills.'

Managing Director Aidan Baglow says: “We’ve been working hard to improve our online services, which are preferred for their speed and convenience by many customers - at the same time, we know that face-to-face service is important for other customers. We want to make sure everyone feels supported. No one should be left behind.” 

In addition to the customer service counter, IOM Energy says it continues to offer a range of ways for customers to manage their accounts, including online or over the phone. 

It adds it's made a 'significant investment' in its website, online account management portal and call centre alongside re-opening their counter service, to ensure that customers can manage their accounts in the most 'convenient way possible'.