On Air Goll as Gaccan Simon Clarke & Phil Gawne | 4:00pm - 6:00pm

OFT chair 'disappointed' by IEG's unwillingness to pause disconnections 

Isle of Man Energy says the disconnections will affect 0.5 per cent of customers on the Island

The chair of the Office of Fair Trading says he is 'disappointed' by Isle of Man Energy's unwillingness to pause disconnections until he meets with the company next week. 

In a post, on social media, John Wannenburgh revealed 30 households have already been cut off and a further 90 will be disconnected next week. 

His request for disconnections to be paused until the meeting was denied.

He went on to say since April this year the OFT has received hundreds of complaints about the gas company - adding 'My view is that gas consumers are continuing to be badly let down by their provider.One can’t help but make the comparison to the MUA, who have the same customer pool, but who have cut off single figure totals in a year, and none of those, are people with children.'

In response to his email, group CEO Jo Cox said while she understands being disconnected is stressful and worrying, only customers that have significant debt on their accounts are being disconnected.

A statement on Isle of Man Energy's website says the disconnections will affect 0.5 per cent of customers on the Island. 

'Our advice to anyone struggling with their bills is to get in touch. They may be eligible for our Priority Customer Care service, or they might want to find out about how they can apply to the one of the debt relief charities we support in the Isle of Man.'- IEG

People with queries are advised to contact the company on 644444.

More from Isle of Man News