Callers advised to check online information
A new telephone system is being hailed as behind a significant drop in unnecessary phone calls to police.
The force apologised last year, after a number of residents were left unable to get through to the switchboard at Police Headquarters.
New desk staff were hired in an attempt to ease the strain.
But a simple change now means instead of being put through directly to reception, callers hear a recorded message advising them to go online for answers.
Calls to HQ have decreased by 50% since it was brought in.
Inspector Gavin Callow says it's helped staff a lot.
As ever, in the case of a genuine emergency you should dial 999.
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