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Postal delays hit local businesses in run up to Christmas

Concerns raised as delays appear to be increasing

There are concerns postal delays are having a detrimental impact on many Island businesses.

Some local business owners have questioned whether the scrapping of the Royal Mail post plane on 16 October is to blame for recent issues.

Stefanie Kerwin runs Aurora Wellness with her husband Paul.

She cited one instance where a parcel took five days to get from Onchan to Peel:

Garff MHK Daphne Caine has had a number of businesses approach her with their concerns.

She says the reasons behind the delays are not clear:

In a statement issued to Manx Radio, Isle of Man Post Office Chief Executive Officer Simon Kneen said: "Since Royal Mail’s dedicated mail aircraft was withdrawn on 13th October, mail has been delivered to and dispatched from the Island via existing ferry and road arrangements. Our operation has adapted to this change to ensure minimal disruption to our customers. Inbound mail arrives on the Island, is processed by our late shift and delivered the following morning. Outbound mail is collected and processed ready for dispatch in to Royal Mail’s delivery network the next morning.

"Our website has a dedicated Track and Trace system which enables customers to check the status of their inbound and outbound items and our dedicated customer service team are also on hand to provide information and support.

"Where urgency is key Isle of Man Post Office continues to offer a guaranteed next day service to the UK, which is available to both businesses and residential customers through our public counter at Postal Headquarters.

"As we approach the busiest time of the year, we appreciate the patience and understanding of our customers. We encourage everyone to plan ahead and take advantage of early ordering and posting to ensure timely deliveries during this festive season."

 

You can hear the full interviews here.

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