Credit down and refunds up
Over a quarter of Manx Utilities Authority customers received a refund on their bills during the past year.
In an answer to a question from Onchan MHK Julie Edge, the MUA says the total value of credit balances had increased in recent times, but has now fallen to just over £4.4 million in March this year.
At the same time in 2017, the figure was over £6.7 million.
Manx Utilities has refunded more money in the year to March, in order to reduce the amount of credit held in its account.
The authority holds over £2.3 million less credit than two years ago.
In the same period, over £626,000 more money was refunded.
Customers build up credit in two ways - prepayment and direct debit.
A monthly direct debit amount is agreed with the user but reviewed, especially when large credit or debit balances occur.
Immigration fraudster who faked job offers jailed
Capital spending outcomes fluctuate across eight-year period, Treasury figures show
Peel Commissioners to set off fireworks off from Peel Hill
Complaints to Manx Care rise sharply, as oversight report urges cultural reform
