The chairman of the Water and Sewerage Authority claims the introduction of the sewerage charge - the so-called toilet tax - has not been handled badly.
News of the charge, set at £50 this year and rising year-on-year thereafter, was met with dismay and anger by many.
A petition against it collected more than 6,300 signatures.
It was presented to Tynwald this week, but members still voted in favour of its introduction.
WASA Chairman John Houghton:
Clip 1
Calls for forensic Manx Care audit 'misguided'
Chief minister says sound evidence would be needed to justify process
Minimum Wage Committee agrees with rate change
They met urgently this week after political change of heart
This morning's Heysham sailings cancelled
Manxman services called off due to poor weather
Island callers face phone issues registering organ donation
Public Health Isle of Man issues advice
