Call to public to have their say on Steam Packet Company

The survey will close on Wednesday 17 September

The Steam Packet is urging people to share their thoughts about the company in a new online survey.

It follows on from one run in 2024; and has received over 900 responses so far.

Opinions are being gauged on the convenience and adequacy of the current sailing times and routes, current levels of service, and what residents would like to see in terms of future developments.

The company says it means it can 'gather feedback on current and future services, identify issues, and hopefully see where the SPC has improved by comparing the data with last year’s'.

Managing Director Brian Thomson said: "We have made a commitment to being a customer first organization. We’re making big strides towards that being a reality and this survey helps to underline our resolve.

"Following the 2024 survey we almost immediately increased the last-minute availability of offer fares, and the results also helped to shape our strategic pricing initiatives. An example of this is ‘Kids Go Free’ as we could see from the feedback families were really struggling to use our services.

"We do value every response we get to these surveys – and to our Trustpilot account – it helps us to become a better service."

The survey will close on Wednesday 17 September.

You can find it HERE.