Manx Care 'really disappointed' over leaked survey feedback

Follows doctors' response to British Medical Association 'barometer'

Manx Care says it's 'really disappointed' that the results of an internal survey on workplace culture were leaked to the media.

It's led to the chief executive of the organisation appealing to staff to talk to her directly saying her door is 'always open'.

Earlier this year the British Medical Association distributed a 'Culture of Care Barometer' to its members here – a survey carried out by King's College London and NHS England which was used to measure cultural engagement within medical staffing groups across UK NHS Trusts.

The trade union, and professional body for doctors and medical students in the UK, sent it to around 300 Manx Care staff members.

It was the first time doctors based at Noble's Hospital were invited to participate in the survey which 49 responded to.

However the results from it – which accused Manx Care of being understaffed, having a 'blame culture', allowing discrimination and providing 'fake support' – were subsequently leaked.

One respondent called for Manx Care to be 'abolished'.

In response Manx Care said it has taken 'significant strides' to transform culture over the course of the last year and this will establish a cultural baseline from which it can move forward.

Executive medical director Dr Sree Andole, and the clinical directors, added:

"As a collective we have worked incredibly hard across the last year to identify the long-standing cultural issues that exist within the medical staffing workforce group and have begun to take steps to address these in line with the broader programme of work - to not only transform Manx Care’s culture but to transform the way that Manx Care operates so that we can achieve our aspiration to become the best small-Island integrated health and care system in the world.

"Whilst some of the issues can be addressed quickly others will take time to overcome.

"We remain firmly and wholeheartedly committed to developing workforce plans that will improve the engagement with our medical staffing colleagues and are pleased that we have a baseline assessment from which we can work.

"We would like to echo the organisation's disappointment that the results of the BMA cultural survey have been shared anonymously with a media outlet rather than addressed with us directly."